Unbelievably poor and rude customer service! I have banked with them for over 15 years, went into the Southampton branch today only to be spoken down to, shouted on and pushed by a supposed supervisor at the Above Bar branch. I went in with identification and a simple request to change information on my account but a rude woman interrupted my conversation with a staff member, refusing my request, arguing with me about it, raising her voice then barging past me when I refused to speak to her about it any further. She then proceeded to go to the back and audibly complain about me to a colleague while I was standing there. Extremely unprofessional behaviour and unnecessary aggression, I would never expect this behaviour from any staff there. I am closing my account and would strongly recommend anyone not to bank with them. They do not value their customers and worse still, would not pick the phone several times when I tried to submit a complaint.
Reviewed on: 11th March 2023
