I have had a nightmare with this company since i contacted them to report my incident. Nobody I've spoken to has rang me back when they said they would. At the beginning I had to ring up so many times to make sure they were progressing my repair. It took about 3 weeks for my car to be taken away because they took ages to allocate an appropriate repairer - they kept allocating repairers that weren't available and even allocated me a repairer 50 miles away at one point.
It took me ages to get a courtesy car through enterprise, trying to go through through their system of layers of geofrey insurance, marker study and vizion has been horrific to the point of mental exhaustion and hours upon hours on hold and each layer passing blame onto another layer when I did finally get through to someone.
Even after I sorted my courtesy car they decided to tell Enterprise that I had to return my courtesy car after only 2 weeks of having it, despite saying in the conditions that I should be offered a car for at least 60 days. Therefore I was without a car at all for about 6 weeks. As a nurse in the NHS this meant I endured a lot of stress and extra cost to make sure I got to work for the weeks I was without any transport.
The only good thing in this saga of disappointment was the garage who repaired my car who were honest and rang me with updates, although this did take a long time to repair.
Honestly an abysmal service from geofrey/ marker study and associated companies. I would strongly advise anyone to get insurance from them or anyone associated with them and i can't wait to get rid of them as my insurer.
Reviewed on: 16th March 2023
