Stressed and Dissappointed customer
I feel I was treated unfairly, my insurance informed me that someone made an allegations that I was involved in a car accident I know nothing about?? This a word of mouth, can’t produce evidence after almost 5 months of claiming. I feel obligated to prove my innocence so I sent a photograph of my car in every angle to prove there was no damage or never been fixed in any way. I have to resent it after 1 week knowing they did not received it?? Also a letter from my manager to proved I was at work on that day from 07:45- 21:00. Then told me to call back in 3 weeks only to tell me after 3 weeks that the other party did not received it ?? So they need to resend it. My insurance is due for renewal and they said it will increase!! As the case is not close. I feel so dissappointed, as no one can assure me that they will resolve it ASAP as I have all the evidence.. and the other party doesn’t have any evidence nor can’t produced any wvidence until after almost 5 months now. I was also informed that they will call me back, but no one bother to give me update. I got conflicting informations from the staff as well.. Until now I’m waiting from slow action!! Very odd insurance company!!??
Reviewed on: 17th March 2023
