Smart Money People Logo

Renee Smith's Reviews (3)

Very poor customer service

1
Difficult to locate help/support from anyone at HSBC (either in branch or on the phone) in this era of rising living costs and increasing rates; branches are closing rapidly. Phone customer service agents don’t understand HSBC products (multiple occurrences of this) and it usually takes four times as long as it should to complete basic requests over the phone. Very poor service received and getting worse in 2023. Will be changing to another provider as soon as I can. Reviewed on: 19th March 2023
Renee Smith's avatar
Renee Smith

Poor customer service and simply do not care

1
In my experience very poor customer service (basic things can take up to four times as long, often with someone on the other side of the world who doesn’t understand the system or products or can speak clearly). No interest in customer service or genuine desire to help customers with mortgage/rates in this era of increasing cost of living challenges. No in-branch support despite visiting numerous times and asking to see someone to help me get a better mortgage rate. Will be leaving HSBC as soon as I can get a mortgage wiry an alternative provider. Simply too big, hugely inefficient and no understanding of their customers which comes across in spades at every level. Reviewed on: 19th March 2023
Renee Smith's avatar
Renee Smith

Great service without the jargon

5
It’s the simple things that count - clear, concise communication (no jargon or BS), easy to navigate app,, reliable and current provider, great ‘round up’ saver option. It’s been a real pleasure to use & a breath of fresh air from the traditional old banking beasts. Reviewed on: 19th March 2023
Renee Smith's avatar
Renee Smith