I opened my new Post Office savings account yesterday. After providing my personal details and receiving account information back, I was lead to a log in page. The log in page would not verify my details. I called the help desk and was told that I was trying to log in too soon as my account wasn’t on the system yet. I received an email asking me to log in and make a deposit this morning. Yet again, I couldn’t access it. I called help desk and this time was told that I had failed the verification questions and the operator could no longer speak to me and call back to speak to another operator. I called again, got an Indian call centre with a lady with poor English. Still no joy. I have decided that with all the choice of different banks that I would have to be crazy to sign up to a post office account and all it’s problems.. I have asked the post office to remove all of my details from its system. I could never recommend the third rate bank to anyone.
Reviewed on: 23rd March 2023
