Dear Sir(s)
I’m writing this email to expose what I consider disgusting and unacceptable behaviour of Thinkmoney towards my person as customer.
Thinkmoney is been dishonest and deceitful breaching rules and regulations under the Financial Ombudsman and the Financial Conduct Authority.
Both regulators are aware of this situation and formal complaints was raise. Financial Ombudsman was raise this concerns whit Thinkmoney.
Over 3 weeks ago I was denied access to the thinkmoney app. After several calls to customer service to find out what the issue or any explanation for this I was neglected and misinformed.
In different occasions I was told that was technical issue; I was told someone will contact me ; I was told that in 7 days I will have resolution for this situation.
All of this was lies and only happen for thinkmoney take advantage of my lack of information.
I was provide whit any information why my account was blocked.
Not aware of this and expecting funds to be transfer to my account I trust in thinkmoney and believe they should behave in good faith.
I was wrong.
After confirmation the funds was paid on my account I did check and for my surprise the same funds was not showing.
I contact again thinkmoney to raise my concerns and once again I was neglected and no explanation given.
Thursday 23 March I received letter from thinkmoney informing my account will be closed on 26th March. I call again and I was informed that restrictions was in place in my account and I wasn’t able to access my funds.
Thinkmoney know from the beginning 3 weeks ago that my account will be closed and restrictions was in place. But they hide that from me and dint disclose that information.
Knowing that thinkmoney accepted funds to be transfer to my account when the same was blocked already. Funds that wasn’t not showing on my balance. Thinkmoney with bad intention denied access to this funds and what they decided was closed my account.
This is unacceptable and show lack of customer care. This show how dishonest and deceive its thinkmoney.
I have family to feed and bills to pay. My soon is in hospital and I can’t provide better options because thinkmoney left me in a very difficult financial hardship.
I will make sure the consequences resulting for this will be thinkmoney responsibility and should be thinkmoney accountable for it.
Whit this in mind and whit respective complaints to Financial Ombudsman and FCA I intend to proceed whit legal action and expose the situation whit the collaboration of Financial Times editor who been in touch regarding this.
Never profits should be above of any human be. This is completely unacceptable and disgusting behaviour.
Regards
Jorge Ferreira Sent from my iPhone
Reviewed on: 26th March 2023
