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Pier Limited LTD

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Review of the ANNA, Business Account:

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Anna money illegally keeps 56K of our money

Our company, Pier Recruitment LTD has over 56 000 GBP blocked at Anna Money. That money is payment for over 140 workers our company has in custody. Money has been in pending for the last period and they asked us for payslips and invoices. We provided them with al the requested documents and even worst, they blocked our account with all that money. Not only that they blocked our account, but also they refuse to provide us with bank statement from our account, citing that they are "not allowed to discuss details of our suspended account". To make it easier: 1. They suspened our account without notice 2. They keep all the money of our workers, illegally, without allowing us to withdraw them 3. They don't discuss anything (via phone, email, chat etc.). Literarlly no chance of dialogue or a simple conversation. We have a genuine reason to believe that this issue happens because our director is a Romanian national, based in the UK and recently Anna Money is not accepting Romanian passport as proof of identification. Any company in the world accepts passport (and Romanian passport, which is not an internationally sanctioned country anywhere), however they accept proof of identification for Russian passport (which currently is placed under international sanctions). This issue is not stated anywhere in their terms and conditions, but we've been brought into attention by fellow Romanians. We're not claiming by any means Anna Money is a racist company, however, something is really finshy about they way they do business. Given these circumstances, unless we explicitly hear from Anna Money and they contact us to discuss the exact issues on our account, we reserve the right to address to the police and further to the Financial Ombudsman Service to recover our illegally detained funds. Reviewed on: 10th April 2023

Reply from ANNA At ANNA, we take our customers financial safety very seriously and to achieve that, we fully comply with financial regulations imposed on us. Response date: 11th April 2023

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