Absolute crap. Absurdly hard to navigate app Bupa Touch that makes you open a separate app Babylon. Try to schedule a call consultation, takes all your info..confirms... then no one ever calls. You try again and you're asked to pay....You give up and call...but wait...their phone lines are limited or closed depending on the day. Forget Sunday. And when they are opened prepare to wait a LONG LONG time.
We pay for this!???
Why is it impossible to get BUPA to answer the phone? - the worst customer service.
Reviewed on: 7th May 2023
