I moved both of my dogs to Petwise Insurance and after two years my elderly (15 years of age) Labradoodle was struggling so much; incontinent, blind, not eating, difficulty standing and falling over that we decided it was kinder to let him go. We arranged a home euthanasia with a vet and a cremation. We notified Petwise this had happened and claimed on their Farewell Policy which pays out a maximum of £150, far less that we had already paid. Because the vet had written Arthritis as one of our dogs symptoms they have refused to pay out. They could have chosen incontinence, immobility or just old age. What makes it worse is that we never claimed for his arthritis it was just on his records as having it. The pain killers for arthritis we bought for our dog, were never purchased using any insurance policy. I contested their findings and they said 'I should read the small print in their policy booklet", which they changed in our second year with them and we weren't notified of the change. Needless to say I will be taking my other dog away from this appalling company. Truly disgusting treatment, absolutely awful company, please avoid.
Reviewed on: 9th May 2023
