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Review of the Tesco Bank, Car insurance:

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Customers charged for making an error.

Having purchased car insurance on 25th May 2023 I received paperwork some days later . While checking paperwork I noticed I had put my wifes year of birth one year wrong and for some reason that I must have done in error I was shown as a named driver on another vehicle. That was on 31st May 2023. Spent following day trying online to edit the incorrect information. On 2nd June 2023 in desperation I rang Tesco Bank/ car insurance to be told that I could not change my wife's date of birth online but as the policy doesn't start till 6th June they will wave the £25 alterations fee. ( How kind....not) The lady named Ellie having corrected my error then announced you now owe us another £67. I was fuming to say the least but kept calmish as she went to ask someone about it. She came back and said yes that is the price.. Now I do not believe that one year difference in a pensioners age costs £67. So I deliberately cancelled the policy and thought I'll redo the policy through confused.com as before which is when I found out that he....her boss who she referred to as he had not charged me the price at when I got the quote and booked it originally but was charging me today's price. Well if you call that honest MrTesco, I don't. I find it disgusting and as for the jobsworth who made the decision at least I know what goes round comes round. Must be really proud. Tesco.... I am really disappointed in you and you deserve nothing less but a lot more than that. Reviewed on: 2nd June 2023

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