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MrT

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Review of the Kroo, Current account:

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Beware! Unbelievably poor service.

Unbelievably poor service. Sent wages to this bank and not showing. Every time I use the chat or call I’m given the patronising response telling me that they can see the payment and the relevant team are looking into matters, and then they have the nerve to thank me for my patience and understanding. They have left struggling and having to rely on support and overdrafts which is incurring fees. Won’t acknowledge my complaint and no sincere care or apologies! As soon as I get my money back I’ll be seeking compensation and will be shutting the account down! Reviewed on: 26th June 2023

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