Nicola Megginson's reviews - Smart Money People

Difficulties with simple requests and incorrect charges applied

2

After being charged incorrectly on several occasions, I had difficulties in getting the problems resolved with the customer services team, despite the matter being relatively straightforward. I closed the account in the end as I was concerned with further charges being applied. Reviewed on: 12th July 2017

Excellent customer service and information easy to obtain

4

I have received great customer service from Aegon and all of the required information has been easy to obtain and is easy to understand. Reviewed on: 12th July 2017

Great Access, easy to use and but fees (including account closer fee) quite high

4

the Hargreaves Lansdown website is extremely accessible and easy to use, including a convenient app which can be used on the go. The website is clear to navigate but the fees charged are quite high in comparison to other sites and Stock ISA. I would recommend Hargreaves Lansdown. Reviewed on: 12th July 2017

Easy access and great customer service

4

When I contacted Aegon to transfer the value of my pension to a new provider they were professional and ensured the process was smooth and secure. Reviewed on: 11th September 2016

great range of products and excellent customer service

5

Barclays customer service is excellent and they have resolved issues promptly and professionally. They offer a range of products and take appropriate security measures to protect their customers with transactions. I would definitely recommend Barclays. Reviewed on: 11th September 2016

Great Mortgage Interest Rates but Room for Improvement in Client Care

3

I have been with Lloyds Mortgage for 7 years, and their mortgage deal is very competitive. However, I have had several issues with asking for things to be changed and unfortunately they failed to successfully implement the instruction correctly on several occasions. Overall I am happy with the product from Lloyds Bank. Reviewed on: 11th September 2016