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Agnieszka Szuba

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Review of the Are You Owed Money, Debt collection:

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Absolute scammers

I registered with AYOM in February 2021 to recover debt from client who did not pay their invoice. I was promised successful action and that they will not only send correspondence to the debtor but will also visit their premises to communicate directly. For 6 months they were only sending automated text messages and some letters, and calls but there was no visit. After 6 months the debt was not recovered, I was advised about filling the claim in Small Claims Court. AYOM's legal department prepared claim and sent to the court, but I paid the fees and conducted all further work with the court case. Finally client paid, but not as a result of AYOM's activity, but as a result of my claim. After the client paid, AYOM charged me almost £700 of "success fee", which they should not, as none of their actions resulted in debt recovery. However their legal department (despite claiming that they do not provide legal advice), stated " don't worry, we can now legally claim it back, as the order was made". They wanted to make another claim but I refused, worried about yet another "success fee"! I made the claim myself, as per their advice, and in June 2023 the claim was rejected by the judge as "abuse of process" as AYOM should know that debt recovery fees MUST be claimed as a part of initial claim, and any secondary claims are indeed abuse of process. I was yet again completely mislead by AYOM, and they should have known that. I did not only pay success fee for success that I achieved myself, but I was also mislead with regards to the advice of their legal department (if they have legal department and legal professionals – this means they DO offer legal advice), which costed me additional money spent on court application, two days loss of income (cancelled bookings, the case was initially adjourned), travel costs, printing costs for the bundle, postage costs. Complaint process with AYOM proved to be unsuccessful, with their customer service providing answers that were contradictory and claiming their success and at the same time stating that claims were mine and I was supposed to check them. I do not have legal experience or knowledge, that's why I hired professional company with legal department. I would not know if the claim was correct. I was mislead about entire process. I would also like to complain about the delays with dealing with my case, my need of frequent reminders and their response that I am not a priority client and was pushed to the back of the queue. I would like my "success fee" refunded, along with other costs I had, because if their misguidance. Reviewed on: 18th July 2023

Agnieszka Szuba

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Reply from Are You Owed Money Hi Agnieszka. Thanks for taking the time to leave a second review on a second platform after already reviewing us on another platform to which our team are investigating. As with that review, our team are looking into it. Leaving multiple reviews will not speed up the process. Regards, the AYOM team. Response date: 25th July 2023

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