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Name: John Riley-Holmes

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Failure to deal with comnplaints in a profesional way

I recommended a friend who opened an account on line and chose an investment but when he tried to pay the money in he was asked for an account number which was not given to him when a joined. We contacted the four times and know one called back. So we left it and my friend was sent an e-mail demanding the a payment for the money he did not deposit due to their failure of providing an account number. On the 11/09/2016 I sent an e-mail which they replied too and requested me to call them or supply the details of the problem. They then sent another e-mail asking if it was my account or my friends account which had the problem. I sent the details plus 4 telephone calls and still have not been able to resolve this problem. If this is the way they deal with new recommended customers then that's the very last time I will recommend them. Reviewed on: 12th September 2016