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Loredana Giuran

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Review of the Lloyds Bank, Classic Account:

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very happy

always working, i am very satisfied with their products Reviewed on: 12th September 2023

Review of the 1st Central, Car insurance:

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Misleading Practices and Unreasonable Premium Increases

Certainly, here's a detailed review that you can post on Trustpilot: Title: Misleading Practices and Unreasonable Premium Increases Rating: ★☆☆☆☆ (1/5 stars) I wish I could give 1st Central Insurance a better rating, but my experience with them has been incredibly frustrating and disappointing. Premium Manipulation: My initial interaction with 1st Central was based on their seemingly competitive prices. They quoted a lower premium compared to other insurance companies listed on comparison websites like Confused.com. However, this initial low quote turned out to be a bait-and-switch tactic. After signing up and providing all the necessary information, I was shocked to see my premium increase by a whopping 70%. This hike was attributed to an undisclosed non-fault incident, despite the fact that my no-claims bonus remained untouched. Lack of Transparency: One of the fundamental issues here is the lack of transparency. I believe that insurance companies should provide clear and honest information to customers from the very beginning. If a non-fault incident carries the potential for such a significant premium increase, this should have been explicitly mentioned during the application process. Instead, it felt like I was deliberately kept in the dark until I was committed to the policy. Questionable Fees: The cancellation and administration fees imposed by 1st Central also raised eyebrows. While they claim these are standard, they seem disproportionate to the services provided. The overall canelation fees were the equivalet of a year insurance premium in particular, felt excessive, especially given the circumstances of the policy cancellation. Regulatory Concerns: I was hopeful that the Financial Conduct Authority (FCA) would have some guidelines in place to ensure that insurance companies operate fairly and transparently. However, the response from 1st Central and their reluctance to address my concerns regarding transparency and the sudden premium increase make me wonder if they are operating within the bounds of FCA regulations. Conclusion: In conclusion, my experience with 1st Central Insurance has been marred by misleading practices, a lack of transparency, and what I consider to be an unreasonable premium increase. I had initially chosen them based on their competitive quote, only to discover later that their actual pricing strategy was far from transparent. As a consumer, I value honesty and fairness in my interactions with businesses, especially when it comes to financial services like insurance. Unfortunately, my experience with 1st Central has left me deeply disappointed and frustrated. Advice to Others: Before choosing 1st Central or any insurance company, I would strongly advise potential customers to carefully read the terms and conditions, ask about potential premium increases, and thoroughly research their practices. Don't be swayed by an initially low quote; it might not reflect the final premium you'll end up paying. Overall, I would caution others to be wary when dealing with 1st Central Insurance and to consider alternative options that may offer more transparent and fair practices. Reviewed on: 12th September 2023

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