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Briony Luther

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Review of the AXA, Home Insurance:

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Dreadful

My mum had a house fire 12 months ago and the claim is still not finalized. My mum has been a loyal customer with AXA for several years and has her home and contents insurance with them. Last August 2022, she had a house fire which started in her bedroom caused by a mirror. She was living downstairs in the house without any central heating or gas for 4 months before she was offered alternative accommodation. It's taken 12+ months to get to the point where my mum has been offered a settlement from AXA and the settlement won't cover the building costs quoted and the contents settlement offered is 2/3 of the contents value. The worse is that AXA will not extend the alternative accommodation after December 2023 which means my mum is essentially being forced into accepting a settlement which is not correct and won't cover the costs to put her house back to how it was prior to the fire. I am absolutely disgusted at the treatment of AXA and would advise strongly against using them for an insurance provider. Reviewed on: 19th September 2023

Briony Luther

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