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Review of the Hastings Direct, Car insurance:

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car insurance claim

I have had a live claim since March this year, the customer service from start to finish has been appalling so far. The lack of communication from the beginning of the claim has been non existent, I have had to call each and every time to be met with advisors who have no clue what they are doing at all. They pass you from department to department and each and every advisor has no clue what to do or how to handle information. Passed to their legal team 1 email in July since then nothing. I would not recommend using Hasting Direct for any insurance at all. Reviewed on: 15th November 2023

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