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AndyR

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Review of the Monzo, Current Account:

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WARNING: Monzo Bank is the worst bank I have ever dealt with.

Monzo bank allowed 3 unauthorised transactions to be taken from my account (more than 355 euros). I reported the problem over 2 weeks ago and I have explained that I am in financial difficulty and there is serious customer detriment as a result of their action. I contact them most days repeating this and asking that they refund my money - however all I get is "I am so sorry for the delay" and "thanks for your patience". The Monzo team hide behind email and text "chat" and have no interest or ability to call you to talk to you to resolve the problem. Their processes are such that they ask actively encourage customers to send in personal data and documents by insecure email. Do not use this bank under any circumstances!!! People can take money from your account and you cannot stop it, and once it happens it may take weeks or months or even longer to get your money back. Everyone else...... if you want to keep your money and you account safe, I stongly recommend that you choose a different bank! Reviewed on: 28th November 2023

AndyR

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