Our son died suddenly on March 19 2018 which was two days before we were due to fly out to Tenerife for aa week. The claim consisted of £450 for flights & £90 for the Timeshare accommodation.
The last thing that we had on our minds was to cancel the holiday but more than three months later the Insurance Company want even more information even though we have already sent it to them once via our Broker
They now want our son's medical certificate as to cause of health & medical history. He wasn't even coming with us & I have already provided a death certificate.
Cancellation certificate - are you real? This was the last thing on our minds!!!
They want me to resubmit invoices of flights & accommodation which I provided back in April!!!!!
This is one of two claims that I have submitted & the second one is still waiting to be resolved.
My advice is that you dont touch this company with a barge pole!!!
Reviewed on: 8th August 2018
