Ander Hird's reviews - Smart Money People

Great family society

4

Great value rates and always a friendly face if you need to speak to over the phone or in-branch. Efficient and quite technologically advanced for a building society, transfers usually only take a couple of hours. I also find them excellent for child savings. Just wish they had a Fairer Share like Nationwide! Reviewed on: 11th March 2024

Reply from Hi there, thanks for taking the time to write about your positive experience. Please don't hesitate to reach out via [email protected] or if you need any further assistance or if you would like to hear more about the other products and services Skipton offer.. Thanks - Georgia Response date: 12th March 2024

Little awkward and poor rates

2

Halifax worked okay in the background and the app was okay, even without a current account. However, closing an account in-trust seemed a bit of a hassle and staff were friendly but not sure how to handle things which resulted in numerous visits. Telephone staff are also a little unhelpful and just always refer in-branch. Credit cards also randomly decline. Rates also leave a lot to be desired. Reviewed on: 11th March 2024

Terrible in every aspect

1

Everything regarding Lloyds is terrible. Customer advisors regularly provide incorrect information which has to be sorted by a complaint. Service in my local branch leaves a lot to be desired and feels like nobody really cares anymore. App can be temperamental and cards randomly decline. Enough is enough! Reviewed on: 11th March 2024

Easy but Low Rates

3

The Flexible Saver is easy to use and I love the Round Ups feature from the current account. It’s also easy to manage online, by the app or over the phone, but the interest rate is much lower than other options like Nationwide meaning I save my bulk elsewhere. Reviewed on: 11th March 2024

Easy and modern

4

NatWest has been easy to setup online and the app provides all the functionality I need. Telephone assistance is always friendly and I love that it’s available 24/7. Great safety features like Get Cash. Card works perfectly. Some functionalities aren’t available until you’re 18 however, and I wouldn’t say savings rates are good apart from the regular saver. Reviewed on: 11th March 2024

Impersonal and slow

2

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Slow and limited

3

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

Savings pots

5

I love the freedom of opening different savings pots with Nationwide and naming them to different things. Transferring is so easy and the Flex Instant Saver as an industry average rate currently. Reviewed on: 11th March 2024

My first choice

5

I’ve used Nationwide since I was born for finance - they are always so helpful and friendly compared to other banks, making it feel more comfortable. They offer great member rewards and I love the Fairer Share payments. Their current accounts are simple to use but come with all the functionalities you need, and the app is gradually getting better. I have most confidence in dealing with Nationwide, especially in the speed if you do need to call them. Reviewed on: 11th March 2024

Great Offers

4

Easy to setup and always a pleasure to manage online. The app provides all the information you need and is easy to use. Just not sure on my returns compared to competitors. I love my setup cashback offer however. Reviewed on: 11th March 2024