I've found a partnership card telephone number that answers within 10 minutes - 03456080764.
JL texted me to tell me my account was overdue and asked me to call- I was well aware of late payment on my part having spent hours on the phone and on their new website trying to sort things out. I was told the late payment charge and interest totalling £27 would be refunded as a gesture of goodwill. My own goodwill towards them is gone. I was told the new site is still
rejecting some payments and of course mine was one of those.
Reviewed on: 31st October 2016
My partnership card was declined yesterday and this morning in Waitrose. I have spent almost an hour on the phone to customer services but nobody answered. Went online and tried to re register but that doesn't work either. What a shambles - put enough trained staff on the phone lines and give a bit more info online as to what we are supposed to do now that account access and use of cards is seemingly blocked.
Reviewed on: 27th October 2016
