Auto renewed, in cooling off period, cancellation fee!
1
Poor, I had a car hire extension policy to cover my trips to USA with rental cars. Policy auto renewed and I emailed on the renewal date to cancel.. was advised could cancel but £5 cancellation fee. I call this a fee for holding my credit card details in their system.. This was the same day within cooling off period.. and fees shouldn't apply to this situation.. it has not with other policies that this annoying automatic autorenewal enrolment is set when taking a policy.. should be option to select not de-select. Anyway Rebecca Watson who I was conversing with via email, not a very helpful Customer Support agent. I would use another company for future insurance needs and suggest others do the same for bleeding customers money in this way.
Reviewed on: 2nd September 2020
