Bad health plan AND inefficient/rude customer service
2
First, I was happy with the plan because we have all those rewards, etc.
But then I experienced some "technical problems" (as they say) which resulted by never receiving those rewards. E.g: never receiving the Starbucks free drinks even with the maximum points and even if you asked multiple times to fix the problem. The solution according to them is for you to buy the drink and send them the receipt (every week? really? No thanks). If you are not happy with this solution and you just want the problem to be fixed, you will get a "fuck off" answer. In other words, they don't care whether you get the rewards or not and if you are happy about it or not.
The worst is when you make a claim, expect to be charge a lot the following year. In my case, I needed to see a physiotherapist, which I did only 5 times. Well, the following year, the price of my plan raise by 30%!!!
I would want to read reviews before subscribing with them so I will post this everywhere so people know that Vitality is not a good company. STAY AWAY.
Reviewed on: 11th November 2016
