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Review of the Vanquis, Credit Building Credit Card:

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Abusive Staff who verbally attack customers

Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being a loyal customer for over 6 years, I have consistently experienced unprofessionalism from the overseas call center, particularly since the UK call centers were closed and operations were outsourced to South Africa. The level of disrespect and verbal abuse I have endured is deeply concerning. Staff have not only refused to transfer calls to the UK call center but have also used derogatory language towards me and my partner. My partner, a customer of 16 years, was subjected to discrimination verbally attacks and insults due to their reading disability, and even a senior complaint manager named Jason further exacerbated the situation by verbally abusing and threatening my partner over the phone. This behavior is intolerable and reflects poorly on the bank's image. I strongly urge the bank to reconsider its decision to outsource the call center to South Africa and bring it back to the UK. As a result of these ongoing issues, I have made the difficult decision to close my account. I hope that this matter will be taken seriously and addressed promptly. Reviewed on: 22nd August 2024

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