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S Oka

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Review of the Kroo, Current Account:

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Holding People’s Money Hostage

After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my experience, guess what there are still withholding my money, the crooks, even though they have the information of the bank account of where they need to send my money to. All of them there are a bunch of liars, saying that they will callback me and they never did and also having departments that do not take calls. I will be emailing the CEO and will be taking my story to every news outlet I can like some many other people in the group that I am on Facebook “KROO BANK ACCOUNT PROBLEMS” which has 36 people in counting. Everyone, listen to me, take your money and run otherwise you will be in the same position as me and so many other people. Reviewed on: 23rd November 2024

Review of the Kroo, Current Account:

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AVOID, AVOID, AVOID

Do not use this bank, I repeat do not use this bank. Aside from the poor non existent customer service and complaints team. They will suspend your account for no reason, request bank information from your other bank (one of my other banks which I provided them has been suspiciously blocked and I have no access), the team who does review are not customer facing, I have had no access to my money since 1st Aug. I’m not allowed to close my account whilst this review is ongoing, so essentially they are holding my money hostage. I’m not only one that they have done this to, check out their TrustPilot for more experiences like mine and also check out this employee review as it seems like they are not following the correct guidelines and wonder if the FOS, FCA and other regulatory bodies are aware of it https://www.glassdoor.co.uk/Reviews/Employee-Review-Kroo-United-Kingdom-RVW80841314.htm. If I could give a 0, I would. Save your money & mental stress and avoid this bank. Reviewed on: 26th August 2024

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