Family Building Society Customer's reviews

Information for tax form

5

Louise was very helpful and gave me all the information needed, just wish FBS would not keep changing account numbers every time you roll an account on, it would be so much easier! Reviewed on: 13th October 2023

Reply from Thank you for taking the time to leave us this review, we're pleased that you found us helpful and we take all feedback on board. Response date: 17th October 2023

User friendly, contact with humans.

5

It is so refreshing and a huge relief to have accessible human communication. For a telephone call or other contact to be responded to promptly by an efficient, friendly person is a pleasant experience, in contrast to the stressful situations we are often subjected to. I feel confident in investing my savings with what I feel is an ethical and genuine organisation. Thank you. Reviewed on: 22nd September 2023

Reply from Thank you for taking the time to leave us this review, we're very pleased to hear that you had a pleasant experience with us! Response date: 25th September 2023

easy to use instant access and currently good interest rate

4

The staff are really helpful and the online account is easy to use. You just need to check the interest rate (currently a whopping 5.1% and so ahead of the rest) and remember that you can only withdraw up to £25,000 a day (if you have more to save) - but for an instant access account it's unusual. Reviewed on: 12th September 2023

Reply from Thank you for taking the time to leave us this review, we're pleased that you found our account easy to use. Response date: 12th September 2023

Everything you want to knowable opening an account

5

Perfection from a professional who showed she had an interest in my enquiry and treat me like a human being. Note to Mr Mark Bogard put Louise in charge of this department and you should have one standard THE BEST. Reviewed on: 7th September 2023

Reply from Thank you for taking the time to leave us this review! We're pleased to hear of your positive experience with us. Response date: 11th September 2023

Above and Beyond Mortgage Company

5

They take a bit more time to adapt to less usual requests and situations yet still offer a very competitive rate Reviewed on: 31st August 2023

Reply from Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 7th September 2023

Helpful and responsive

5

Ed was very easy to talk with on the phone and responded promptly to our emails to pass on our initial enquiry to their in-house advisory team. Reviewed on: 21st August 2023

Reply from Thank you for your feedback, it's great to hear you found our service helpful! Response date: 23rd August 2023

Helpful and Efficient.

5

Very impressed with the service provided. Would certainly use again. Reviewed on: 3rd August 2023

Reply from Thank you for taking the time to leave us this review, we're pleased to hear you were very impressed with our service! Response date: 4th August 2023

Very satisfied new customer

5

I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023

Reply from Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023

Online Saver

5

Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023

Reply from Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023

New customer - Excellent experience

5

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

Simple but secure online sign-up

5

I put some money into the Easy Access account Reviewed on: 10th July 2023

Reply from Thank you for your feedback we're pleased to hear you found the process simple but secure. Response date: 11th July 2023

Problems with their computer systems

3

I had to make a number of online applications and many telephone calls to eventually get the application up and running. This was due to the society's computer systems. I spoke to a couple of ladies but it was Louise who I had quite a few conversations with. She was very helpful, humorous and pleasant and she eventually was the person who sorted it out, so well done Louise. I wish all customer services employees offered and delivered a service in the manner she did. Thank you. Reviewed on: 7th July 2023

Reply from Thank you for taking the time to leave us this review, we're sorry to hear of your delay to set your application up, but pleased that this was solved for you. Response date: 10th July 2023

Refreshing and professional

5

I had a hiccup applying online hence ringing. I was impressed that the phone number was visible often it's hard to find with some companies. The guy I spoke to is a credit to the company, pleasant, plenty of product knowledge, very helpful indeed - thank you Reviewed on: 5th July 2023

Reply from Thank you for taking the time to leave us this review, we're so pleased to hear you found our service refreshing and professional! Response date: 6th July 2023

People we can trust to act in our best interests

5

We have always felt that the Family Building Society is a safe pair of hands. We have always been treated fairly and kept well-informed, in a timely manner. The products offered are very good value for money. I would say without hesitation that the ethical standards of FBS are head and shoulders above the rest of the industry. Reviewed on: 26th June 2023

Reply from Thank you for taking the time to leave us this feedback, it's so great to hear that you trust us to act in your best interests. Response date: 28th June 2023

A Breath of Fresh Air

5

Spoke with a chap called Arron this morning. Scoring him 10/10 for the courteous customer service with nothing too much trouble. In this day & age such is a rarity that leaves a memorable message in the mind of the Customer. I cannot speak highly enough. Thank you, Thank you! Mike K. Reviewed on: 19th June 2023

Reply from Thank you for your feedback. We're pleased to hear you found us a breath of fresh air! Response date: 20th June 2023

Approachable by phone and helpful

4

As more high-street banks close, being able to talk to a real person not a bot, and without waiting forever is increasingly important. Vital when it involves money. The FBS can be reached by phone and the operatives are polite and efficient. Gill helped me do what I wanted to do today. Reviewed on: 16th June 2023

Reply from Thank you very much for taking the time to leave us a review, we're so pleased to hear you found our service polite and efficient. Response date: 20th June 2023

Easy to use

5

Easy to set up an account and to move money from an existing account Reviewed on: 7th June 2023

Reply from Thank you for your review, we're pleased to hear that you found our account easy to use! Response date: 7th June 2023

Some good some not so good

4

After initial issues with the first contact Aaron: delay in sending me forms and then establishing he had delayed / not passed the completed forms to a relevant section, I have been dealing with Mandy, who does seem to be far more efficient and is helping progress my application. Reviewed on: 7th June 2023

Reply from Thank you for taking the time to leave us a review, I have passed that feedback to the team involved and they have assured me that they will speak to the staff in question for this not to happen again. Response date: 9th June 2023

Extremely helpful and friendly service

5

With all my dealings with The Family Building Society, in person and on the phone, I have found them to be very friendly and helpful. Particularly with my call with Richard today, who was very informative and answered all my questions Reviewed on: 5th June 2023

Reply from Thank you for taking the time to leave us a review, it's great to hear that you found our service extremely helpful and friendly! Response date: 7th June 2023

Excellent Customer Service

5

The Family Building Society responds immediately to any secure message I send regarding my savings. Reviewed on: 25th May 2023

Reply from Thank you for taking the time to leave us a review, it's great to hear that you found our customer service was excellent! Response date: 26th May 2023