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Natasha

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All reviews (8)

Review of the HSBC, Bank account:

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Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

Review of the Lloyds Bank, Avios Rewards Credit Card:

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Solved my problem immediately

Lloyds have been very helpful in solving a problem with my lloyds credit card. I had overpaid leaving a large credit on the credit card. I rang Lloyds and within a couple of minutes I was through to a member of the team who solved the issue within seconds. They re credited my current account with the overspend immediately and without any fees. This was brilliant customer service Reviewed on: 26th August 2015

Review of the Tesco Bank, Clubcard credit cards:

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Very helpful and informative

I took out Tesco Clubcard Credit Card in order to do a balance transfer. The process was quick and straight forward. Tesco were prompt in sending out the relevant documents and opening the card. Once activated the balance transfer went straight through and took less then 2 working days. They transferred more than was needed (this was my error not theirs) I rang them up and they were helpful and polite. They provided a number of solutions and were very happy to help. Overall I have been very impressed with Tesco. Reviewed on: 26th August 2015

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