H&R Member Feedback's reviews - Smart Money People

Great product great people

5

Great rate and term. What is it about building societies that makes it so much more pleasant to deal with them. The people are friendly. Accomodating. Less stressed / happier. It feels like community. Which is I guess exactly what they are. I need to look at moving other accounts to them Reviewed on: 8th December 2023

Reply from This really is wonderful to read, thank you for taking the time to pass on your comments. We feel very connected with our local communities and our members, so to hear that translates through the service you receive is very heartening. We will happily pass on your feedback to to our team in Rugby. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Best experience ever

5

Wow. What a great experience. I received a courtesy call to inform me that my account was open and to thank me for my business. Incredible service. Reviewed on: 8th December 2023

Reply from Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear we’re hitting the mark with our members. We will make sure that this is shared with our team at South Wigston. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great service in the UK

5

It was so refreshing to phone on a Saturday, have the phone answered by an English speaking person, in England - so good to be able to speak to someone who could easily understand me and vice versa. Reviewed on: 8th December 2023

Reply from Thank you for feedback, it’s good you found our staff helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Excellent service

5

We received superb service from Joanne who dealt efficiently and professionally with opening our new saving account. Reviewed on: 8th December 2023

Reply from Thank you for taking the time to get in touch to tell us about the service you received from Joanne. It’s great to hear our people have made such a good impression and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with Joanne and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great service

5

Opened a new savings account, very quick and easy, excellent service Reviewed on: 7th December 2023

Reply from Thank you for getting in touch to tell us about the service you received from our branch team in Nuneaton. It’s always great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

What a great, friendly and helpful building society

5

My main contact Rita did everything she said she would and kept me informed of the progress in opening a new account in a short space of time. Thanks Rita! You’re a great asset to HRBS Reviewed on: 6th December 2023

Reply from Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with Rita and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great

5

very helpful staff building society was very Clean the cashier was very helpful Reviewed on: 6th December 2023

Reply from Thank you for your feedback, it’s always good to hear our members find our people to be helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Good service

5

We were given good service and good information Reviewed on: 6th December 2023

Reply from It’s great to hear the service and information you received from our team at Castle Street was of a good standard. Thank you for your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Very easy website and helpful over the phone

5

Opened account easily , All very efficient Reviewed on: 6th December 2023

Reply from We are really happy to hear you found our website easy to use and the process of opening an account with us simple. Thank you for choosing to save with the Society and taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Professional, easy and straightforward

5

Even though they were busy the staff took the time to run through everything, extremely knowledgeable about the accounts, explained everything clearly Reviewed on: 5th December 2023

Reply from Thanks for taking the time to pass on your thoughts about the service you received at our Coalville branch. It’s great to hear our staff provided the type of service you should expect. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

The gentleman new what we needed and was polite and helpful

5

We came in and were able to get the product we required Reviewed on: 5th December 2023

Reply from Thanks for your feedback about the service you received from our Castle Street branch – it’s wonderful you decided to save with the Society and we appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Not writing anything

5

Don’t force me into writing anything. Reviewed on: 5th December 2023

Reply from Thank you for your review, it's great to see you felt we were worthy of 5 stars! Response date: 5th December 2023

brilliant process from start to finish

5

everyone we came into contact was so helpful and supportive throughout the process and i couldnt have asked for a better set of advisors to help us on this journey. it took alot of the stress out of the process Reviewed on: 4th December 2023

Reply from Thank you very much for passing on this feedback. It’s wonderful to hear you were happy with the service you received from our mortgage teams. We understand buying a home and the administration around it can be a stressful experience so it’s a joy to hear we managed to remove some of that for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Very good customer service

4

The people I spoke to at the branch were very helpful and professional Reviewed on: 4th December 2023

Reply from Thank you for taking the time to get in touch to tell us about the service you received. It’s great to hear you found our team professional and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Helpful and friendly service

5

Helpful and happy to help. excellent branch with excellent staff! Reviewed on: 4th December 2023

Reply from Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with our Coalville branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Simple to understand and operate. Efficiently set up with no delays

5

Hrbs kept in touch all the way through setting up the account and explained things well by email. Reviewed on: 4th December 2023

Reply from Thank you for providing your feedback on the service you received, we’re very happy to hear you decided to save with the Society and that you found our everything simple and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th December 2023

Savings made easy

5

With no smart 'phone, and unwilling to use on-line banking, it is refreshing to find a company that still uses 'old fashioned' post and telephone for accounts, when access to a branch is inpracticle. Not only was the entire process very simple but the response time from Hinckley & Rugby was an impressive two days from application to pass book. Well done, and thank you! Reviewed on: 4th December 2023

Reply from Thank you for taking the time to pass on your comments regarding the service you received. We are working hard to ensure that all of our members can deal with us in the manner they are comfortable with, which includes the more traditional methods you note. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent Customer Service

5

I didn’t have to wait long in the branch to be seen. And the member of staff at the desk was knowledgeable, helpful and friendly - I couldn’t ask for more. With so much terrible/non existent customer service virtually everywhere, it was a refreshing change. Thank you. Reviewed on: 2nd December 2023

Reply from It’s fantastic to hear you were dealt with promptly and that you enjoyed the personal service you received, we too believe it’s important this is maintained. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Efficient friendly service

5

I opened a fix term saver. Even though there is no App with this product every step was simple & efficient and my account was opened in a couple of days. I felt comfortable with the level of security too. The staff at H&R B.S. were so lovely and friendly and happy to answer all of my questions. Reviewed on: 1st December 2023

Reply from Thank you for your comments about the service you’ve received from the Society. It’s good to hear you felt confident in our security measures and that your request was dealt with promptly. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Lovely, friendly service

5

The staff were friendly and very helpful. The experience of opening an account was very different to a large bank and we appreciated the high quality service we received. Reviewed on: 30th November 2023

Reply from It’s heartening to hear that the personal service we offer is valued, thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023