I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). In my travel group there was 15 other people who got a full refund or partial due to this event. Many had insurance with Halifax which were great in helping them and even calling them in Napal to ensure they are ok!
That aside, I did not teach my lesson and I still stayed a loyal customer. I am travelling to Bulgaria Friday and I have not managed to reach a customer service and ensure I am covered for the past week. I just tried again and after holding the line for 13 mins I got disconnected. The customer service is appalling and I will be changing my insurance. The bank doesn't do anything, the helpline keeps passing you around and so on.
Reviewed on: 2nd March 2020
