They have been consistently terrible, my car was hit on the 31st of January and as of today (29 March) they have taken the courtesy car away from me a month ago (2nd March) and have not paid me a penny they agreed a figure and then decided that their independent assessor was wrong after agreeing it with me. I have now been told that after 8 weeks they will give me an answer in 4 weeks as to what is happening (so 12 weeks to get an answer), no returned calls and cannot be bothered that I do not have a car or the money to replace it. Terrible company that is a front for BISL Ltd and Covea insurance, just corrupt and they could care less about you as a customer. So my next attempt is a 14 day letter and then of too County Court let the judge decide.
Reviewed on: 1st April 2022
Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great.
Reviewed on: 24th April 2020
Only got a 1 star as it is not possibe to go negative, I have paid my last two payments into their account and yet they are stating I havent, even though I have proof and have given then the account number it was paid into the dates and how much. It has not bounced back and yet they are continuing to bully me with contact daily even though I ring back and go through it with them they just want me to pay it again. With the threat that they will start procedings, we are in the middle of a panepidemic and yet they dont want to help someone who is paying their mortgage they would rather try and threaten.
Reviewed on: 24th April 2020
