Incompetent when it comes to making a claim. If you are involved in a car accident (even if the accident was not your fault) DO NOT MAKE A CLAIM. They will write your car off for the slightest of damage. When you challenge them on the write-off they will neglect all other responsibilities, like sending your photo evidence and statement over to the third party. They will hire a garage to forge evaluations for the cost of repair, which are always exceedingly high, so they can hide behind their infamous motto ‘uneconomical to repair’ so they don’t have to repair your vehicle. Hence justifying what they call a write-off. If you are unfortunate enough to have a policy with this incompetent bunch, there is 1 thing you need to understand: the less you tell them the better. If you’re involved in an accident and your car is indeed repairable, my advice would be to find a garage that works on vehicle repairs. Go about getting this done yourself. It does mean that you will have to dip into your own pocket (those of you who were not at fault). But it is far less painful and stressful than if you were to try and achieve this goal
through hastings direct.
Do not make a claim through hastings direct. Better still, do not give them your money to start with. Those of you who have an existing policy I strongly urge you to start looking elsewhere. What I went through with this inadequate sort I would not wish on my worst enemy.
Reviewed on: 15th June 2020
