I've been with tandem for two years I think now and they're my main of 3 credit cards.
The app is easy to use with a response by an operator usually within minutes during opening hours. Easy to pay the balance with direct bank transfers, something none of my other cards use, which means the balance is paid instantly, no waiting for 1-2 working days.
They've helped me throughout a time where I was involved in an accident and couldn't afford to pay my bills whilst on statutory sick pay, didn't penalise or constantly call or write asking why I couldn't pay, took a quick message on the app to update them and they couldn't of helped more.
To recently when I made a transaction which turns out to be a fraudulent one, they explained the whole process when I realised and reclaimed my money for me.
One thing I've learnt from them is of youre after a company that actually cares about its customers, isn't pushy with sales, and has staff that listen and don't just write automated responses then pick tandem. For me it's a no brainer.
Reviewed on: 28th June 2020
