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Name: Keeley

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Absolutely horrid customer service

Absolutely horrid customer service… Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation , been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry , NOT RESOLVED ,TREATED DISGUSTINGLY ,IGNORED ,MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID ,close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved , far from it , I wouldn't be surprised if just a robot no actual humans how poor the customer service is , can not answer any my actual questions, made my life so HARD work and actually lost money now Reviewed on: 3rd July 2020

Reply from Hi Keeley - we're very sorry to hear you've experienced issues with your account, and getting through to our support! We sometimes might need to temporarily block or even close accounts when we believe they don't meet certain requirements and we'll always notify you about this via email. Unfortunately our support team doesn't have all the necessary info to provide you with specific updates regarding your account, but we're constantly working on improving our services, including our support, so we'll make sure to share your review with the rest of the team. Response date: 14th July 2020