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Name: Kristina Walgate

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Unparalleled levels of service and convenience - absolutely true

Definitely unparalleled as I have never experienced anything like it with any other organisation or bank. I have been waiting since 7th July to access money from a matured bond with no success. The wait on the phone is interminable and when you do finally get through you are met with a completely inept customer service. Metro Bank have made mistakes which they admit to but have still not rectified the situation in spite of promises made. The situation has caused me immense stress and I could never countenance dealing with them in the future nor recommend anyone else to do so. Meanwhile they still have my money so they are sitting pretty whilst I am becoming more and more frustrated. When you own a problem you should then take action to deal with it but they have not. Reviewed on: 21st July 2020