Verified Member's reviews - Smart Money People

Transfer of funds to new account

5

Account transfer on grant of probate Reviewed on: 29th December 2023

Reply from Thank you for your review. Response date: 3rd January 2024

A great building society, make you feel special

5

I obtained a mortgage through Newbury at the age of 77, and within the last month have repaid that mortgage. During the time I have been with Newbury, they have been helpful, professional and understanding. I have spoken to some lovely helpful people near the time i was repaying the mortgage and have only praise for them. they make you feel that its special and personal to you. Reviewed on: 29th December 2023

Reply from It's great to hear this wonderful feedback - thank you so much for taking the time to leaver us this review. Response date: 3rd January 2024

friendly informative staff

5

easy straight forward to open account and all savings account explained Reviewed on: 28th December 2023

Reply from Thank you for your review. Response date: 3rd January 2024

Straightforward information

4

It was easy to select a suitable savings account from the clear information provided on Newbury Building Society's website. Opening it couldn't have been simpler and the process feels very secure. Reviewed on: 24th December 2023

Reply from Excellent to hear about your experience with us - thank you for taking the time to leave us a review. Response date: 3rd January 2024

Excellent

5

Initial contact was with Sarah Thompson, a calm and careful listener. Sarah arranged an appointment for us . Next day we met with manager Justine Ransom who talked us through the small print , after listening to our opening chat. Very clear , concise explanation to all points. A credit to your company. Reviewed on: 23rd December 2023

Reply from Thank you for taking the time to provide this excellent feedback - Sarah and Justine will be delighted! Response date: 3rd January 2024

Excellent customer service

5

As a new customer it seems Newbury really value their members. Reviewed on: 23rd December 2023

Reply from Thank you for your review. Response date: 3rd January 2024

Opening Bond account online

3

I used myaccounts to open a fixed rate bond (29/07/26). When thinking about whether to open a bond, there was inadequate information online about how to fund it. Questions such as how long do I have after opening to fund the bond; can I add funds from more than one source or over more than one day. I was surprised at the requirement to upload identity documents, given that I was an existing member of the society and of the fact that it took over a week after uploading before I could fund the bond. I tried to fund the new bond by transferring money from my Treasure Plus account. This just gave an error response and a phone number to ring. When I rang I was told that I couldn't transfer online, but the staff had to do it. They did the transfer for me efficiently the same day, although I was surprised that no security questions were asked before accepting my request. Reviewed on: 22nd December 2023

Small and friendly

3

Personal approach to customers, although communications could have been better Reviewed on: 22nd December 2023

Reply from Thank you for taking the time to leave us this review, we do appreciate it. Response date: 3rd January 2024

Paying off mortgage

5

Very easy - good service from lady on the counter. Reviewed on: 22nd December 2023

Reply from Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th December 2023

Great experience

5

I applied online, it was a quick and simple process Reviewed on: 22nd December 2023

Reply from Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

Good service

5

Opened an account - friendly informative staff, enjoyed the face to face interaction. Reviewed on: 22nd December 2023

Reply from Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

Unlocking Savings Accounts on line

5

Received excellent assistance in getting my accounts unlocked this morning Reviewed on: 22nd December 2023

Reply from Thank you for taking the time to provide feedback - we appreciate it. Response date: 22nd December 2023

The longest process of my life

2

From the time our mortgage application was submitted it took TWO MONTHS for us to get our mortgage offer. We had already sent a plethora of paperwork and documents and we would keep receiving requests for the same documents every week or so. This was the longest part of our homebuying process and we nearly lost our window of opportunity to move in to our new home before our tenancy was up. If the offer had taken even a few days longer we would have had nowhere to stay in the gap between our tenancy ending and our property completion Reviewed on: 22nd December 2023

Reply from Thank you for taking the time to leave feedback - we are sorry to hear that you have been frustrated by the time the process has taken - please contact us at marketing @newbury.co.uk so that we can understand what happened in this instance. Response date: 22nd December 2023

All Staff

5

Everyone I dealt with (over two days) were so helpful. Reviewed on: 21st December 2023

Reply from Thank you for taking time to leave feedback - we appreciate it. Response date: 22nd December 2023

Alright on the Night

5

Process went smoothly. Some minor communication issues along the road, but I was kept informed as relevant at every stage. Reviewed on: 21st December 2023

Reply from Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd December 2023

Alton NBS

5

Every item was explained in a professional and friendly manner. Very good. Reviewed on: 21st December 2023

Reply from Thank you for taking the time to leave feedback. We do appreciate it. Response date: 22nd December 2023

No issues

5

Smooth process to set up mortgage, and also repay. Reviewed on: 18th December 2023

Reply from Thank you for taking the time to provide feedback - we do appreicate it. Response date: 22nd December 2023

Investment restriction by nominated bank

5

Difficulty in investing a lump sum when minimum is greater than bank rules Reviewed on: 18th December 2023

Reply from Thank you for taking the time to provide feedback. Response date: 22nd December 2023

Top rate

4

Following an account review, I was able to double my existing savings rate and have more access to the money from my previous bank account. Reviewed on: 15th December 2023

Reply from Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 20th December 2023

Excellent customer service

5

Staff are always welcoming, friendly and very helpful. Everything was explained clearly and concisely Reviewed on: 15th December 2023

Reply from Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th December 2023