StaralfurStormur's community profile page

Great bank, great account

5

Have banked with a number of other banks, and I have to say Nationwide has the most user friendly app, and great customer service Reviewed on: 11th July 2020

Don't believe the adverts - they will do everything they can to weasel out of a clam

1

Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim. Reviewed on: 3rd February 2020

Avoid this company

1

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company. Reviewed on: 31st August 2019

A bunch legalised con-artsists

1

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID Reviewed on: 30th September 2017

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Most Recent Reviews (4/6)

Great bank, great account

Don't believe the adverts - they will do everything they can to weasel out of a clam

Avoid this company

A bunch legalised con-artsists