With Live Chat and a customer forum, there is more convenient access to info and problem solving than with banks where you can only ring. That can take up half a day with callbacks, and often results in misleading advice from somone who will guess an answer.
(That said, recent responses were so polite and poor, they had the whiff of 'outsourced to Bangalore' about them.)
Branch staff are very helpful.
Reviewed on: 19th February 2016
