The people that work for the bank are nice and genuine and I've never had an issue with any of them. However, their system is flawed, it is based off of everyone keeping note of everything they have received since they opened the bank account. Which causes someone to go through literal hell in order to open and access an online banking account. it almost seems pointless, accept to the factor that so much now requires you to access your online banking. The worst issue I have found is having a phone. Most people will store important information on their phone as it is no longer 1985. If your phone breaks and you want to order a new phone over 400 pounds, and like me you're a student, then re-registering for online banking because your login information is stored on your phone isn't enough. Because you are required to provide a code to confirm the re-registration, that is sent to your phone number, but your phone is broken and there is no option to send the message to the email account connected to your bank account. Due to this I have literally had to order a smart phone that is bog standard under hundred pound in order to download the NatWest app, take the SIM card from my broken phone, place it in this bog standard phone. Order the 490 pound phone and then confirm it on the app with the new phone. All because NatWest doesn't allow you to send authentication codes to your email. I'm literally buying a phone in order to buy a phone. Research all your banking options.
Reviewed on: 7th May 2022
