I have paid for an AXA plan for my whole family for almost a year now and I have yet to have them pay for ANY of my healthcare. They make it impossible to actually see a doctor, often trekking you they will send you a list of approved doctors, but never do, so you have to wait in hold... Again.
They told me they would personally hey on touch with my GP to get information they needed for a claim, and so they did was email the clinic! No way a surgery is going to send info over email. So, AXA didn't do any more, and didn't tell me! So I've been waiting around, in pain, waiting to see a specialist for joint pain, but can't. I've been waiting, in pain, for 3 weeks how and they still have not given me ANYTHING.
STAY AWAY!
All of this was dealt with by Senior Executives, so it wasn't some powerless front line employee who just doesn't care. EXECUTIVES after the people making my health worse!
I call them, CRYING in pain, begging then to help me and everyone says the sweetest things, then doesn't follow through with what they say they will do. I have fallen for it so many times, not I can't anymore.
I have had to put a complaint to the Quality Control Commission as it's the only way they will be held accountable!
Please give your reviews and make complaints to the CQC, not AXA!
Reviewed on: 30th June 2022
