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Review of the Domestic and General, Warranty:

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Shocking customer service.

After waiting for a repair guy to visit my tumble dryer was written off. A week later I had to chase up my replacement was given a link for what was available. I picked 1 of the few that were actually in stock received an email confirming my delivery date which was almost a week later. The day arrives no further correspondence so I called them up. Get told that the one I ordered wasn't in stock and it would be delivered in just over a week's time. Fast forward too today new machine arrives fine but no instruction to remove old appliance even though I paid for it too be removed. Again get onto the phone to be told there is nothing they can do as they instructed it to be removed. It's still here. I contacted the company who delivered it and got the rudest women I've ever had the misfortune to talk too who told me too shut up so she could get a word in. So I'm out of pocket stuck with machine i now have to pay out again too have removed and there has been no attempt to correct the issue or make it right for me! Really poor experience and am tempted to remove all of my policies from them if this is how a loyal 10+year customer gets treated. Disgusting. Reviewed on: 10th November 2022

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