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Cyril James

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Review of the Bath Building Society, Savings:

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Being part of the Bath Building Society family.

Visiting Bath Building Society can be a pleasurable experience even if it is to withdraw money. The desk staff are so friendly, professional and efficient. One member of staff has been with the society for over 25 years and you receive a very warm welcome as you enter. It is almost as if the people there are your family. Now aged 83 years I have been a member since my mother introduced me as a child. Continuous membership of seven decades says it all. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you very much for your feedback. I am pleased to hear you enjoy visiting our branches and feel so valued as a member. Lauren - Customer Service Team Leader Response date: 12th February 2026

Review of the Bath Building Society, Savings:

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Over 70 years and I still trust them with my savings.

When I was a child my Mum opened an account for me at what was then Bath Investment & Building Society decades later to become Bath Building Society. Now aged 82 years, I still invest with them as I receive consistently good rates of interest and customer service from the staff there is `second to none`. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Cyril, Thank you for sharing your wonderful story! We're honoured to have earned your trust over the past 70 years. It's heart-warming to hear that your Mum opened your first account for you at Bath Building Society and It means a lot that, at 82 years old, you still invest with us and appreciate our good rates and exceptional customer service. Your loyalty is very important to us and always appreciated. Chris Burns - Customer Service Officer Response date: 10th March 2025

Review of the Bath Building Society, Savings:

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Confidence personified

I have been a member of Bath Building Society (or Bath Investment & Building Society as it was then) for over 70 years. When I visit the Bath Branch I meet the same members of staff I have met for decades and this inspires confidence. They are happy and contented and secure in their employment and I too am confident in entrusting my savings to them. The investments rates are always good and the security of my savings is comforting. Now at 80 years old long may this continue for me and my younger members of my family. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Cyril, wow...we couldn't ask for a more loyal Member than that and it's good to know your family are also Members of the Society. We'll pass your feedback onto the Branch team. Jo Gillow, Communications Manager. Response date: 3rd April 2023

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