COURT HEARING
THINKMONEY
Thinkmoney start the hostility in March this year when decide to block my account
without notice and eventually end up in closing the same account.
During this process Thinkmoney lack of customer service/care was exposed. Ignoring
my calls and emails; providing false and misleading information; refusing and
blocking access to my funds in account illegally. They act in such arrogant manner
neglecting my person and my rights as customer. Unacceptable.
This cause me enormous stress and anxiety for the inconvenience of the situation.
Because was my primary bank account this cause me financial issues and as directly
result financial loss.
I decide to raise a complaint to Financial Ombudsman Service and Financial Conduct
Authority. Still on going process...
Also I decide to claim compensation trough the Small Claim Court for all the damage
and loss create by Thinkmoney. Obvious they reject the claim. In a very professional
and technical response to my claim/court and disrespectful to my person they request
the court to set aside the claim. Also they ask for hearing not to be held. Unfortunately
for them the court decide for hearing.
Whatever will be the outcome of the hearing for me is already kind of justice for the
damage Thinkmoney cause. Bring them to court against they expections to prove
how wrong and badly they act towards me made me believe in justice.
Know your rights and never give up if any business or firm does wrong. Yes they are
big whit plenty of resources, lacking in customer service and arrogant, but fight back
no matter how long it takes because In the end justice will be done.
Reviewed on: 10th November 2023
Cashplus recently breach data protection regulations under GPDR 2008 Act 15.
They send one acknowledge letter regarding one complaint I raise whit them to a other person email address. In that email my personal information and confidential information regarding to my complaint was disclose to a third party.
This is a serious breach of personal data and shows the lack of security and professionalism Cashplus have it. No apologies was given and they pretended like nothing happen. They neglected and ignored my request for explanation. I filed a complaint to Information Commissioner Officer and waiting for they review.
Please be aware if you bank whit them or you think in doing. Definitely one bank to stay away.
Reviewed on: 19th May 2023
I’m been banking whit tide for over 2 year and completely regret. Customer service disrespectful aggressive whit lack of customer care. Emails and query’s ignored or neglected. Coercive when making mistakes. In general very bad experience and I do advice to AVOID TIDE.
Reviewed on: 18th April 2023
