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Scott Cowell

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Review of the Marshmallow, Car insurance:

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Zero star is what I would review

AVOID this company. 1 Star is honestly generous. I can tell you now that the majority of this company's 5* reviews are completed through social marketing campaigns. First of all, a neighbour reversed into my car completely by accident and I contacted Marshmallow. Everything to start with was fine, not an issue. However the reassurances they gave me were far from the truth. 1. I was advised I would get a like for like hire car, I have an SUV, Automatic and something with a large amount of space. It is also a diesel. I was advised it would be a like for like switch. Thoughts were great. 1A. The car they gave me is half the size of my other car, its petrol, it drinks fuel, its a manual and it has problems with gear 4 and the radio. 2. The car accident was a non fault of my own, I had a witness letter, acceptance of fault from another car owner and it was taken to a garage. 2a. It took 4 weeks to get the car outcome as a write off and still they have not paid me for my car as advised. Further more, absoluteness no communication whatsoever. I have called back over and over with no apology at all. 3 Renews have come through... 3a. A price almost doubled the year previously with an extra years no claims. Keep in mind this is a non fault, no claims affected renew. 4. I try to contact Marshmallow to discuss the claim : 4a, claims line tell me that there is no one I can discuss this with. I have to do this on the app. So I cancel my renew using the app as advised. The box automatically changes back so you have no choice but to speak to them on there chat facility where they try and sell you to stay with them. 5. On Thursday at 16.55 (Bank holiday Friday and Monday) I am given 24-48 hours to collect the car or the charges will be passed to me. 5a. Again I have to do the leg work that they should be doing. 6. Esure contacted me directly to fix the car as marshmallows had no contact for them. 6a. What a joke. Tonight I am collecting the car wish me luck as it will probably be at a different storage centre than advised. If GDPR took things seriously this company would be fined as they do not provide the facilities for customers to be contacted how they wish to use communications. Just because Winn Solicitors or Nationwide Vehicle recovery assistance or other parties are involved, does not mean that you do nothing. *I AM YOUR CUSTOMER NOT THERE'S* Worst insurance company I have ever dealt with and they still haven't paid me out yet. I hate to think how long it would take if the claim was a 50/50 or a driver at fault. AVOID this company like COVID. Reviewed on: 11th April 2023

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