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Dan's Reviews (3)

No Customer Service available !!!

1
When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it turned out that my insurance account was not even set up. They lost my insurance sign-up. It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me. Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service." This assurance obviously did not get acted upon, because their customer service even worsened from then on. Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%. Reviewed on: 8th September 2024
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Dan

Santander employee acting like a fraudster

1
A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts. Reviewed on: 17th June 2023
Dan's avatar
Dan

Santander employee acting like a fraudster

1
A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts. Reviewed on: 17th June 2023
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Dan