A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security".
At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information.
Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !?
I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy.
This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts.
Reviewed on: 17th June 2023
A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security".
At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information.
Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !?
I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy.
This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts.
Reviewed on: 17th June 2023
