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Martin Moodie

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Review of the Cover My Breakdown, Vehicle breakdown insurance:

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Avoid at all costs....

We broke down on the 2nd September at a Campsite, we were travelling with our family and caravan. My Husband purchased National Recovery and Homestart from this company back in June. We spent over 4 hours on our initial telephone call trying to get through to them. Eventually when the call was answered the chap explained that we were not covered within our policy to be recovered home. They wanted to take the car to a local garage, bearing in mind this was now Saturday afternoon. With most Garages shut all day Sunday. We were in a rural location in the lake district. Our next phonecall to them we were then told because we were 254 miles away from home National cover does not cover this? 3rd phone call they inform us that it is their discretion that they cannot recover our vehicle but could take it to a local garage (this was very late Saturday evening). We read them their own terms and conditions on the phone which they agreed with, but obviously discretion plays a big part as they said we are over 254 miles away. What you must do is completely avoid this company. Have a look yourselves on what they offer on National Cover. It covers nothing! They wanted to give us a quote on recovery which would have been around the two thousand pound mark. I dread to think if anyone that is vulnerable whilst travelling and breaks down which we all can be given some situations takes cover out with this company Reviewed on: 4th September 2023

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