Mary Bevan's community profile page

Write a review

Viewing profile for,

Mary Bevan

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Saga, Home insurance:

View on product page

Day three of Home Emergency and still not fixed.

My kitchen sink was blocked and I phoned Saga Home Emergency. I got through to the number listed but was then put on hold for ages to report problem. Within six hours a plumber arrived, but despite working on the sink for 3 hours, he could not resolve the problem. Day 2: hearing nothing from Saga, phoned, 45 mns wait to speak to someone. They said they would send plumber back and asked me to hold on whilst they checked something. Call cut off. I phoned back three hours later: 54 mns on hold. Told earlier call not logged. Then that as original plumber had sought extra payment, and had not quoted for follow up they had to wait for that to be done. I made a formal complaint. Day 3: Nothing until 4 p.m. when I got a text telling me my case had been resolved. Now on hold trying to speak to an actual person. Result: Stress and frustration. If SAGA cannot perform this basic emergency service, why are they offering it? Reviewed on: 25th October 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.