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Applicant 3

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Review of the HSBC, Fixed Rate Mortgage:

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An absolute waste of time!

I mean where do I even begin… Just to reiterate a previous review, if you want to lose all sanity and hope during a stressful time - i.e. buying a first time property - go for HSBC. They are absolutely useless and do everything in their power to make the application process as difficult as possible. After 5 weeks of endless back and forth paper work and explanation from our mortgage broker, we were informed that our application was rejected. What we’re having trouble understanding is why it’s taken you 5 weeks+ to come to this decision, and why until 2 days ago we were asked for more statements and paperwork. I genuinely think the underwriters have a serious problem. It’s not fair to make people wait for weeks and keep asking for statements and all sorts of explanation to then reject. A lot of my family members, including my partner, have business accounts with HSBC and I’m going to do everything in my power to make them switch to another bank. Useless! Reviewed on: 27th October 2023

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