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Jay

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Review of the Harpenden Building Society, Savings:

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Pleased to have found this Building Society!

On the whole it was very easy to set up a new ISA and transfer the balance from an existing ISA to my new Harpenden ISA. If there was one thing that could be improved (and hence my 4 stars instead of 5) it would be to simplify setting up my online access. As part of registering for a new ISA I had to register for online access but then after setting up the ISA I got an email telling me how to activate the account. I went around in circles for about 10 minutes before figuring out how to do this! I also received a second email which told me that I would find my new account number in a certain place on the online screen but it was actually somewhere else on the screen. Perhaps the email needs a slight revision? Neither of these two points were showstoppers but it would be nice if the process could be streamlined. Overall it was easy enough to set up the account and Harpenden responded quickly to the ISA transfer request. I'm a happy customer at this point!! Reviewed on: 9th March 2024

Reply from Harpenden Building Society Hi Jay, Thank you for your very valuable feedback, it's appreciated. We are working hard with our software providers to improve the user experience as we are very aware that their are some improvements required! That being said, I am always very keen to explore any potential wins we can use, and i'd be happy to take this suggestion. I'm also keen to explore where the email has caused confusion- specifically to the good point you made regarding the account number in a different place. Perhaps you could email me at [email protected] and we can arrange a brief chat about your experience! We're delighted to understand that you are a happy customer. Kind regards, Jon Sweeting Commericial Manager Response date: 11th March 2024

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