What makes any insurer great, is making a nasty experience painless. This applies to brokers as well as underwriters. After years with this company, I can say that human errors are rare, the company attitude is great, the culture is positive - never defensive. It is possible to build up mutual trust, almost impossible with lesser companies who love you when paying premiums, but confront you when you need customer service. And this is what an Insurance Award should be all about.
Reviewed on: 20th September 2018
